Effective Date: June 2026 | Quiker.my
A Division of Xpertiz Business Solutions Sendirian Berhad (1377825-P)
Welcome to Quiker.my, operated by Xpertiz Business Solutions Sdn Bhd. This Cancellation, Refund & Wallet Policy explains the rules, terms, and conditions related to booking cancellations, refunds, wallet balances, bonus credits, rescheduling, and disputes for all services booked through the Quiker.my platform, website, and mobile applications.
By using Quiker.my, customers agree to this policy.
Customers may cancel a booking within 1 hour of placing the order without any cancellation charges, provided the assigned service provider has not started traveling, preparation work, or material purchase.
For scheduled bookings, cancellations made at least 24 hours before the service appointment may qualify for a full refundable wallet credit.
If a cancellation is made less than 24 hours before the scheduled service time, Quiker.my reserves the right to charge a cancellation fee of up to 20% of the total booking amount to compensate the service provider for operational losses, transportation, manpower arrangement, or reserved booking slots.
Emergency bookings, urgent same-day bookings, or instant dispatch services may not qualify for cancellation refunds once a provider has been assigned.
If a service provider cancels a confirmed booking, Quiker.my will attempt to arrange a replacement provider based on availability.
If no replacement provider is available, eligible customers will receive a full refund in the form of Quiker.my Wallet credit.
Quiker.my shall not be responsible for delays caused by:
Refunds may be approved under the following situations:
Refund approval is subject to internal review and verification.
The following are strictly non-refundable:
Refunds will not be provided for dissatisfaction based on minor preference differences where the agreed service scope has already been completed.
All approved refunds on Quiker.my will be credited directly into the customer's Quiker.my Wallet balance.
Refunds are generally not transferable to bank accounts, debit cards, credit cards, or original payment methods unless required by applicable law or approved by Quiker.my management under exceptional circumstances.
Wallet balance can be used for:
If a customer cancels a booking immediately after payment and the booking qualifies for refund approval, the refundable amount will automatically be credited into the customer Wallet balance.
All wallet refund transactions will appear in the customer Wallet transaction history for transparency and tracking purposes.
Customers who top up their Quiker.my Wallet may receive promotional bonus credits.
Wallet bonus credits:
Quiker.my reserves the right to modify, suspend, reject, or terminate wallet bonus promotions at any time without prior notice.
Customers may request booking date or time changes at least 24 hours before the scheduled appointment, subject to provider availability.
Additional charges may apply for:
Quiker.my does not guarantee provider availability for rescheduled bookings.
Customers must report any service disputes, complaints, incomplete work, or quality issues within 24 hours after service completion.
Quiker.my may request:
Our support team will review the dispute and provide a reasonable resolution based on investigation findings.
Quiker.my reserves the right to make final decisions regarding refund approvals and dispute outcomes.
Quiker.my reserves the right to:
if fraudulent activity, refund abuse, fake claims, chargeback abuse, or policy violations are detected.
Approved wallet refunds are normally processed instantly or within 24 hours.
Special refund cases requiring manual verification may take 5–14 business days.
Processing times may vary depending on payment gateway, banking systems, or technical verification procedures.
For cancellations, refund requests, wallet support, or disputes, please contact:
Quiker.my reserves the right to update, modify, or change this policy at any time without prior notice.
Updated versions will be published on the Quiker.my website and mobile applications. Continued use of the platform constitutes acceptance of the revised policy.